When I was a kid, my mother told me that there are no hopeless people, there are only people without hope. At the time, I thought there was no difference between the two states and that she was mistaken. I was nine and thought I knew a lot of stuff, a lot of new stuff that my mother didn’t know.
We ask the people we love, we ask the people who matter to us professionally, and on a broader level, we ask the people we encounter as we go about our everyday lives: the cashier who takes your coffee order, the jogging neighbor you wave to from the car on the way to work, the elderly woman sitting across from you on the train.
The four questions rarely get asked with words, just as they're rarely answered with words.